Online and In-person Emotional Intelligence Training
Foundations of Emotional Intelligence
Improve your team collaboration and leadership abilities through a deeper understanding of your own emotional intelligence.
What Is Foundations of Emotional Intelligence?
Emotional Intelligence has been the buzz word for the last 20 years in organizations, but what is the business case for emotional intelligence? High emotional intelligence is associated with strong employee engagement, effective leadership, and building a successful job path.
In this 4-part virtual training, participants will learn how to heighten their self-awareness and manage their emotions by analyzing the impact of reacting vs. responding. Through peer and group activities, participants will use the process and strategies of emotional intelligence to counter “triggered reactions” which can positively influence engagement, performance, and leadership.
Foundations of Emotional Intelligence is available in a virtual training format or onsite at your company anywhere in the country.
Who is it for?
Foundations of Emotional Intelligence is for anyone looking to improve their interpersonal relationship skills and is valuable for all levels of employees.
What You Will Learn
This training is delivered in 2-hour virtual sessions weekly over 4 weeks. In this training you will cover:
Introduction to Emotional Intelligence
Participants will learn the four pillars of emotional intelligence.
Self Awareness
Participants will identify the four pillars of emotional intelligence, analyze self-awareness, identify personal and professional values, and identify triggers under stress.
Self Management
Participants will define and analyze self-management, distinguish reaction vs. response, and review the “above the line/below the line” model of emotional intelligence.
Social Awareness
Participants will define and analyze social awareness, identify a range of emotions, and practice the tools of acknowledging and validating.
Relationship Management
In our last session, participants will define and analyze relationship management, analyze the challenges with courageous conversations, and receive an introduction to radical candor.
Benefits of Foundations of Emotional Intelligence
There are many benefits to bringing an emotional intelligence training program into your workplace, such as:
One of the biggest benefits of higher emotional intelligence is the ability to build better relationships with co-workers, peers, managers, and your direct reports. Having more self and social awareness lets you navigate these relationships better and make them more productive at work.
Individuals with high emotional intelligence can respond better in escalated situations that you may encounter with customers or co-workers. Using the tools learned they can manage their own emotions better, understand the emotions of others, and ensure they are responding and not reacting to a situation.
People with high emotional intelligence have the skills they need to better manage their emotions and the stress that can be linked to these. They are able to reduce their level of stress and also operate effectively when they are under a high level of stress.
HRCI
This training offers 8 credits
SHRM
This training offers 8 credits
Program Details and Registration
Virtual Training Program Details
All virtual sessions are live, instructor-led. Virtual training takes place over a Zoom meeting. Class sizes are limited to 20 participants so that interaction and learning are maximized. Once registered, participants will receive details on how to join the Zoom meeting.
Virtual Emotional Intelligence training training includes:
- 8 hours of live, interactive virtual training
- Digital training manuals
- The Emotional Intelligence 2.0 book with assessment that will be sent to participants in advance of training.
Format: This training is delivered over 2-hour virtual sessions weekly over 4 weeks.
Online Platform: Zoom.us
For Participation You Will Need:
- A computer, laptop, iPad, or smart phone
- Internet access
Custom Solutions
Receive Customized Training
We offer customized training, both in person and virtual, for teams across the country. If you’d like a customized training on Foundations of Emotional Intelligence for your team, contact us today.
Foundations of Emotional Intelligence Reviews
Recently, a group of our offices in Canada attended Frontline Training Solutions training on Foundation of Emotional Intelligence with Lorraine Medici. Our goal was assist our managers and our clients in supporting and encouraging their people through the COVID crisis so we could retain our staff and continue to grow despite the pandemic. Sometimes it is hard to assess whether the training you pay for has in fact achieved the goals you were seeking and was worth the investment. Our proof was that we did not close a single office and turnover during the pandemic was minimal for our offices and zero turnover in most of them. In addition we were able to help our clients to survive by keeping our employees engaged, hopeful and connected with their clients to pass on their ideas, enthusiasm, hopefulness and support. The result was not only did we survive the pandemic but we thrived and grew despite the obstacles we faced. Thanks Lorraine for a great training program and thank you Janis Petrini and Frontline Training Solutions for making this training available.
Chris M, Franchisee
Express Employment Professionals of Canada
Frequently Asked Questions (FAQ)
Actually, we are all emotional, it just shows up in different ways and intensity levels. Emotional intelligence is about what we think and do about the way we feel. Understanding our disruptive emotions can help us navigate our world better. It is also about increasing our social awareness to understand others better.
As noted above, understanding how to navigate disruptive emotions can better position you with issues and challenges that arise in the workplace whether it’s performance, getting along with teammates, dealing with stressors, pressures, etc. Understanding how you respond vs. react and explaining this in an interview will be very enlightening to a hiring manager.
Emotional intelligence is very different than personality assessments and profiles like StrengthsFinder, DiSC, or others. Emotional intelligence is a skill that is learned and can be improved over time. Assessments on emotional intelligence take a measurement of where you are right now, but with practice and training, these can be improved. On the contrary, personality assessments/profiles normally measure your natural tendencies and these do not shift much over time.
Since 1983 our parent company, Express Employment Professionals, has been connecting the workforce to the workplace. We’ve been on the frontlines hearing the challenges employers are facing, understanding the mindset of the workforce, and studying the demographic trends facing our future.
Frontline Training Solutions was born out of the desire to do more for the companies we serve. We’ve harnessed the workforce knowledge gathered through employing millions of people and serving thousands of companies so that we can provide the solutions you need to train, develop, and retain your workforce. This means all our training programs take a practical real-world approach to help be a catalyst for change and improvement back at your organization.
Other Resources to Consider
Podcast
What is Emotional Intelligence?
Watch or listen to this podcast on what emotional intelligence is. Emotional intelligence, in simple terms, is “What I think and do about the way I feel”. It’s about recognizing your feelings, understanding your thoughts, and assessing your potential reactions in different situations.
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