The Impact of Responding vs. Reacting.

Foundations of Emotional Intelligence - St. Joseph Michigan.

Improve your team collaboration and leadership abilities through a deeper understanding of your own emotional intelligence.

What Is Foundations of Emotional Intelligence?

Emotional Intelligence has been the buzz word for the last 20 years in organizations, but what is the business case for emotional intelligence? High emotional intelligence is associated with strong employee engagement, effective leadership, and building a successful job path.

In this 2-part in person training, or 4-part virtual training, participants will learn how to heighten their self-awareness and manage their emotions by analyzing the impact of reacting vs. responding. Through peer and group activities, participants will use the process and strategies of emotional intelligence to counter “triggered reactions” which can positively influence engagement, performance, and leadership.

This training takes place at the Express Employment Professionals training center in St. Joseph, Michigan. For the Grand Rapids, Michigan training, please click here.

Foundations of Emotional Intelligence

Who is it for?

Foundations of Emotional Intelligence is for anyone looking to improve their interpersonal relationship skills and is valuable for all levels of employees.

What You Will Learn

In-Person Cost: $375

Virtual Cost: $375

This training is delivered in 3-hour in person sessions weekly over 2 weeks, or in 2-hour virtual sessions weekly over 4 weeks. In this training you will cover:

  • Introduction to Emotional Intelligence: Participants will learn the four pillars of emotional intelligence.
  • Self Awareness: Participants will identify the four pillars of emotional intelligence, analyze self-awareness, identify personal and professional values, and identify triggers under stress.
  • Self Management: Participants will define and analyze self-management, distinguish reaction vs. response, and review the “above the line/below the line” model of emotional intelligence.
  • Social Awareness: Participants will define and analyze social awareness, identify a range of emotions, and practice the tools of acknowledging and validating.
  • Relationship Management: In our last session, participants will define and analyze relationship management, analyze the challenges with courageous conversations, and receive an introduction to radical candor.

Benefits of Foundations of Emotional Intelligence

There are many benefits to bringing Foundations of Emotional Intelligence into your workplace, such as:

Build Stronger Relationships: One of the biggest benefits of higher emotional intelligence is the ability to build better relationships with co-workers, peers, managers, and your direct reports. Having more self and social awareness lets you navigate these relationships better and make them more productive at work.

Improved Problem Resolution with Customers and Employees: Individuals with high emotional intelligence can respond better in escalated situations that you may encounter with customers or co-workers. Using the tools learned they can manage their own emotions better, understand the emotions of others, and ensure they are responding and not reacting to a situation.

Increased Stress Tolerance: People with high emotional intelligence have the skills they need to better manage their emotions and the stress that can be linked to these. They are able to reduce their level of stress and also operate effectively when they are under a high level of stress.

Sign Up Now

Our Foundations of Emotional Intelligence course can help you learn the discipline of responding vs. reacting. Sign up for a session today.


This training offers 6 credits


This training offers 6 credits

For multiple session training events, only the session start date will appear while registering. Check Upcoming Sessions for all session dates.

In Person Training

Virtual Training

This training takes place at the Express Employment Professionals training center in St. Joseph, Michigan. For the Grand Rapids, Michigan in person training, please click here. Class sizes are limited to 10–20 participants so that interaction and learning are maximized. Training can also be customized and offered onsite at client companies for large enough groups.

Foundations of Emotional Intelligence training includes:

  • 6 hours of interactive training
  • Training manual
  • Emotional Intelligence toolkit, these will be sent via email before the first session
  • This training includes a light breakfast.

Location: Express Employment Professionals, 4066 Red Arrow Hwy, St Joseph, MI 49085

If you have any questions, need help registering, or would like to be invoiced for this event, please contact: Alec McGuire, Training & Event Coordinator at (616) 608-9684 or


Upcoming Sessions

  • August 2 – August 9 | Wednesdays | 8:30am – 12:30pm (EST)
  • November 20 – November 27 | Mondays | 8:30am – 12:30pm (EST)

Customized Training

We offer customized training, both in person and virtual, for teams across the country. If you’d like a customized training on Foundations of Emotional Intelligence for your team, contact us today.

Training Reviews

Frequently Asked Questions (FAQ)

Actually, we are all emotional, it just shows up in different ways and intensity levels. Emotional intelligence is about what we think and do about the way we feel. Understanding our disruptive emotions can help us navigate our world better. It is also about increasing our social awareness to understand others better.

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