The Key to Employee Retention

Masterful Interviewing and Onboarding

Learn the key to long term employee retention and engagement through masterful interviewing and onboarding.

What is Masterful Interviewing and Onboarding?

One of the best strategies for retaining quality talent in today’s market is the effectiveness of your interviewing process. In this training, participants will learn how to ask behavioral and situational-based interview questions to uncover the key attributes needed for the position you are hiring for. Discussion around “hard” and “soft” skills, as well as, organizational values will be a strong theme in this training. Additionally, participants will learn tips for phone and virtual interviewing and have the opportunity to practice interviewing using the skills learned in this training.

In addition to the interview process, onboarding employees well has never been more important than it is right now. We are facing new growth, new ways of conducting business, and the need for high retention. The foundation for success lies in a great onboarding plan that goes well beyond an employee’s first day.

Masterful Interviewing and Onboarding is available in person at our training facility in Grand Rapids, Michigan, in a virtual training format, or onsite at your company anywhere in the country.

masterful interviewing & onboarding

Who is it for?

This training course is designed for anyone who is involved in the interviewing and onboarding process at your company. This includes human resources professionals as well as hiring managers, trainers, team leads, and more. The hiring and onboarding process goes well beyond just the HR team at your company so it is important for everyone to learn and be aligned on the necessary best practices.

What You Will Learn

In-Person Cost: $445

Virtual Cost: $445

This training course takes place over one 6-hour session in person or two 3-hour sessions virtually. In these sessions you will cover:

  • Interviewing With Excellence: Participants will learn how to avoid cliche interview questions, how to tailor interview questions for positions and culture, how to interview for hard and soft skills, and the importance of behavioral and situational based questions.
  • Excellent Onboarding Impact: Participants will understand the reasons for doing onboarding well and what the impact of excellent onboarding has on retention. They will learn the 6 key steps to onboarding well to increase retention and decrease turnover.
  • Leave with Tools and Resources: Participants will leave with templates and instructions for creating an successful onboarding plan from day one to the first year.

Benefits of Masterful Interviewing and Onboarding

There are many benefits to bringing interviewing and onboarding training into your workplace, such as:

Increased Employee Engagement: Employees who are hired not just for a skills match, but also a culture match show higher long-term engagement and performance. Studies also show that an in-depth onboarding process results in higher employer engagement long after onboarding is complete.

Improved Retention: The first 90 days an employee spends at a new job is crucial to their long-term retention at that company. From the moment they walk into the door, a positive and intentional experience will have a long lasting impact on their retention.

Uncover More Information During the Interview: Analyzing questions for hard skills, interpersonal skills, and values can help interviewers go deeper in their understanding of a candidate. The ability to ask open-ended questions as well will help you and your team uncover more information from candidates and ensure they are the right match.

Sign Up Now

Our interviewing and onboarding training course will help you improve your hiring and onboarding process, resulting in higher retention and better results! Sign up for a session today.


This training offers 6 credits


This training offers 6 credits

For multiple session training events, only the session start date will appear while registering. Check Upcoming Sessions for all session dates.

In Person Training

Virtual Training

In Person Training Program Details

In person training takes place at the Frontline Training Solutions training center in Grand Rapids, MI. Class sizes are limited to 20 participants so that interaction and learning are maximized.

Masterful Interviewing and Onboarding in person training includes:

  • 6 hours of training and activities
  • Training workbook, templates, and tools
  • Continental breakfast, lunch, snacks, and drinks

Format: One 6-hour session

Location: 1760 44th Street SW, Suite 10,  Grand Rapids, MI 49519

If you have any questions, need help registering, or would like to be invoiced for this event, please contact: Alec McGuire, Training & Event Coordinator at (616) 608-9684 or

2024 Sessions

  • April 29 | Monday | 9:00am – 4:00pm (EST)
  • August 27 | Monday | 9:00am – 4:00pm (EST)

Customized Training

We offer customized training, both in person and virtual, for teams across the country. If you’d like a customized training on Masterful Interviewing and Onboarding for your team, contact us today. We can even help you create your customized onboarding plan for your company.

Frequently Asked Questions (FAQ)

Once participants go through understanding how to ask the best questions to vet out the best candidates, they will use this knowledge to role-play by interviewing a facilitator. Based on the interview answers, the group will use the job matrix tool to decide whether or not they would hire the potential candidate.

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