Problem-Solving Training Using Root-Cause Analysis
Root Cause Problem-Solving
This proven, structured 8-step approach to problem solving helps organizations improve operational and financial performance by identifying root causes and implementing lasting solutions to significant or recurring problems. The method is widely used by major manufacturers and applicable across all industries.
What Is Root Cause Problem-Solving
Recurring problems and costly inefficiencies can drain productivity and morale. The 8-Step Root Cause Problem-Solving process empowers your team to identify true causes, eliminate guesswork, and implement fact-based, sustainable solutions.
Through this disciplined, repeatable, and team-oriented approach, participants will gain practical tools and techniques to drive continuous improvement and strengthen overall performance.
8-Step Root Cause Problem Solving is available in-person at our Grand Rapids training center, or on-site at your organization.
Who is it for?
This training is ideal for individuals and teams responsible for solving operational, quality, or process issues—including engineers, supervisors, managers, production associates, and support staff. The principles apply equally to manufacturing, service, and technical environments.
What You Will Learn
The 8-Step Process
Participants will learn and apply a proven, structured methodology that includes problem definition, root cause analysis, solution development, and verification to ensure results are both effective and lasting.
Key steps include:
- Defining and describing the problem
- Containing the issue to protect customers
- Identifying root causes using fact-based tools
- Implementing and verifying corrective actions
- Preventing recurrence through standardization
Tools and Techniques
This workshop includes instruction and practice with core problem solving tools such as:
- Is/Is-Not Analysis
- Cause-and-Effect Diagrams
- 5-Why Analysis
- FMEA (Failure Mode and Effects Analysis) linkage
- Standardized Work Instructions and Layered Process Audits
Applied Learning
Participants will engage in instructor-led discussions, group exercises, and a case study designed to transfer knowledge into real-world problem-solving capability. Training may be delivered using a current
Benefits of Root Cause Problem-Solving Training
There are many benefits to Root Cause Problem Solving Training, including:
Strengthen operational and financial outcomes by addressing issues at their source.
Replace assumptions and emotions with logical, data-driven analysis.
Prevent problems from recurring through effective corrective and preventive action.
Encourage team-based problem solving that minimizes conflict and fosters alignment.
Program Details and Registration
In Person Training Program Details
Frontline Training Solutions hosts in-person training at its training center in Grand Rapids, MI. Class sizes are limited to 20 participants per course to improve the learning process for everyone.
The in-person training covers one session and includes:
- 6 hours of training (theory and case study and wrap-up)
- A training workbook
- Templates and tools you can use after the training is done
Location: 1760 44th Street SW, Suite 10, Grand Rapids, MI 49519
You can also have one of our expert instructors host an on-site training session at your company anywhere in the country.
Custom Solutions
Need a Customized Problem-Solving Session?
Bring the 8-Step Root Cause Problem-Solving process directly to your team. We can adapt the training to your operation, timelines, and real challenges so your people work through issues that actually matter.
Frequently Asked Questions (FAQ)
This training helps teams work through recurring operational, quality, and process issues that disrupt productivity or impact results. Instead of treating symptoms, participants learn how to identify true causes and put corrective actions in place that hold up over time.
This course works well for supervisors, managers, engineers, and team members who are responsible for resolving day-to-day problems. It is especially valuable for teams in manufacturing, service, and technical environments where issues tend to repeat or escalate.
The 8-Step process follows a disciplined, repeatable structure that removes guesswork. Participants learn how to define problems clearly, use facts instead of assumptions, and verify that corrective actions actually work, rather than moving on too quickly.
Yes. The session can be delivered using a real workplace challenge or a general case study. Many organizations choose to apply the tools to current issues so teams leave with skills they can use right away.
This program is available in person at Frontline’s Grand Rapids training center, live virtually through Zoom, or on-site at your organization. All formats include instructor-led learning, group discussion, and practical exercises.
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