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Job Summary:

Frontline Training Solutions is seeking a hospitality-driven Training & Event Coordinator to support training programs, events, guest experience, and day-to-day operations within our growing organization. This is an ideal opportunity for someone who enjoys creating exceptional experiences for others while balancing event coordination, administrative support, and operational responsibilities in a professional business environment.

This role is much more than a traditional administrative position. We are looking for someone who takes ownership, notices what needs to be done before being asked, and takes pride in maintaining a polished, organized, and welcoming environment for clients, business leaders, facilitators, and training participants. The ideal candidate is service-minded, proactive, detail-oriented, and excited to contribute ideas that improve operations and support business growth.

Every guest interaction matters. Whether welcoming a first-time visitor, preparing a training room for executives, or coordinating a client event, this person will be responsible for creating a true "wow" experience — anticipating needs, paying attention to details others miss, and ensuring guests feel valued and impressed from the moment they arrive.

Schedule: Part-time, averaging 25–30 hours per week; hours vary based on training schedules and event activity

Pay: Competitive hourly rate based on experience

What Makes This Opportunity Unique?

• Flexible part-time schedule averaging 25–30 hours per week
• Well-established local organization backed by over 30 years of business success and community presence
• Experienced, supportive leadership that values collaboration, ownership, and professional growth
• Positive, team-oriented culture where people genuinely enjoy working together
• Growing organization where your ideas, creativity, and contributions can make a visible impact
• Variety in responsibilities — a blend of hospitality, event coordination, administration, operations, and client experience
• High-visibility role serving as a key representative of both Frontline Training Solutions and Express Employment Professionals
• Professional environment with the energy and flexibility of a growing business, not a large corporate structure
• Opportunity to help shape processes, improve experiences, and contribute to the future growth of the organization

Roles & Responsibilities:

Guest Experience & Hospitality

• Create an exceptional experience for clients, business leaders, facilitators, and training participants at every interaction
• Prepare training rooms and event spaces to ensure they are polished, organized, stocked, and ready for use
• Serve as a professional brand ambassador for Frontline Training Solutions and Express Employment Professionals
• Identify opportunities to improve operational efficiency, enhance the guest experience, and maximize utilization of training and event space
• Contribute creative ideas for community engagement, business development opportunities, and brand visibility

Event & Training Coordination

• Coordinate and support virtual, onsite, and offsite training programs
• Coordinate event logistics including catering, vendor communication, attendee management, setup, and cleanup
• Manage participant communications including confirmations, reminders, calendar invitations, Zoom information, and follow-up materials
• Prepare and organize training materials, participant packets, name tents, certificates, assessments, and event resources
• Support facilitator scheduling coordination and participant roster management
• Support webinar watch parties, partner office coordination, and Frontline Speaker Collective logistics as needed

Operations & Administration

• Maintain cleanliness, organization, and readiness of training rooms, common areas, and event spaces
• Manage shipping and receiving of training materials and event supplies; track inventory levels for materials, office supplies, and operational resources
• Maintain accurate participant records, attendance documentation, operational spreadsheets, and CRM updates
• Provide administrative and operational support to leadership including scheduling coordination, calendar support, and follow-up activities
• Assist with invoice support, expense tracking, receipt organization, and billing-related documentation

Qualification & Education Requirements

• Associate degree strongly preferred; equivalent professional experience will be considered
• 2+ years of experience in administrative support, hospitality, training coordination, event coordination, office operations, or a related professional environment
• Previous experience in a client-facing, hospitality-focused, or professional services environment strongly preferred

Knowledge, Skills & Abilities

The ideal candidate for this position is deeply committed to our Care Promise Behaviors — Approachable, Professional, Compassionate, and Driven. In addition, they bring:

• A strong hospitality mindset with pride in maintaining clean, organized, polished, and client-ready spaces
• High attention to detail with strong follow-through, professionalism, and an ownership mentality
• A self-starter approach: takes initiative, anticipates needs, solves problems proactively, and consistently looks for ways to improve operations
• Ability to interact confidently and professionally with executives, business owners, clients, vendors, and training participants
• Strong organizational, communication, and project coordination skills with the ability to manage multiple priorities and deadlines simultaneously
• Creative and entrepreneurial mindset with the ability to contribute ideas related to operational improvements, event utilization, business development, and brand promotion
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) required
• Experience with Zoom, Google Workspace, CRM systems, and scheduling platforms preferred
• Ability to work both independently and collaboratively within a small, growing team
• Dependable attendance, strong work ethic, and willingness to assist with event setup, breakdown, and other operational needs as needed

How to Apply:

Those interested in applying or learning more about the role can contact Grant Stevens, Administrative Recruiter at Express Employment Professionals in Grand Rapids, at: Grant.Stevens@ExpressPros.com.