Training & Development for Retail & Hospitality

We offer training and consulting solutions specifically designed for the retail & hospitality industry with your unique needs in mind.

Retail & Hospitality Trainings & Solutions

At Frontline Training Solutions, we are passionate about offering a variety of trainings and solutions customized for the retail and hospitality industry to help your business succeed while improving employee engagement and retention. Many of our open enrollment classes can be attended in person or virtually and are relevant to retail and hospitality leaders and employees at all levels.

Top Retail & Hospitality Training Programs

While many of our training programs are relevant to the retail and hospitality industry, several of our most popular programs include:

Emotional Intelligence

High emotional intelligence is associated with strong employee engagement, effective leadership, and building a successful job path. We offer both a Foundations of Emotional Intelligence and an Advanced Emotional Intelligence training program. These skills are important in any industry, but are especially relevant for retail and hospitality businesses where interpersonal relationships with internal teams, customers, suppliers, and more are so crucial to your success. Contact us today to get started on a customized training with your team around Emotional Intelligence, including a full assessment for each team member.

Customer Service

5-Star Customer Service is a critical component to success for the retail and hospitality industry. Customer service is important both for the external customers you serve and the internal teams you are working with throughout your organization. Retail and hospitality teams are always working in fast paced and high pressure environments, often with customers that have high expectations. These factors increase the stakes at hand when it comes to providing excellent service. Frontline Training Solutions can help you design a customized training for your entire team to take your customer service to the next level.

Working Better Together (DiSC)

Are you ready to take communication and teamwork to the next level in your retail and hospitality business? DiSC is a powerful assessment and tool to help create greater self-awareness, communication, and teamwork throughout your entire organization. Explore our training solutions around the concept of Working Better Together or contact us to create a customized plan to start utilizing DiSC at your business.

Retail & Hospitality Consulting & Coaching Solutions

All of our consulting and coaching solutions take a customized approach so we can partner together on the best solution for your organization’s unique needs. Our team has worked with many different retail and hospitality businesses for HR consulting, team development, operations consulting, and more. Our process always begins with an in-depth intake of your specific challenges and needs so we can present a tailored solution for you. Explore our solutions to learn more or contact us today to get started.



5-Star Customer Service

Format: This 4-hour course is completed in one session virtually or in person.

This training is designed to create a culture of excellence focused customer service within your organization.


Foundations of Emotional Intelligence

Format: These 2-hour sessions take place virtually over 4 weeks.

Improve your team collaboration and leadership abilities through a deeper understanding of your own emotional intelligence.


Advanced Emotional Intelligence

Format: This customizable 3-hour course can take place in person or virtually.

Our Advanced Emotional Intelligence training course can help you understand your emotional intelligence on a deeper level and develop strategies for continuous improvement.


Working Better Together

Format: This training program takes place over three 2-hour sessions virtually for 3 weeks.

Working Better Together is an in-depth training that utilizes the DiSC assessment, to give employees the ability to build more productive and effective relationships at work.


Transforming Workplace Conflict

Format: This training program takes place over three 2-hour sessions virtually for 3 weeks.

Take conflict from being a workplace dread, to an asset. Transforming Workplace Conflict helps learners curb destructive behaviors in the moment so conflict can become more productive.


Leadership Foundations

Format: This training is delivered in 3-hour sessions virtually for six weeks or in 4-hour sessions delivered in person over five weeks.

This training is focused on the foundational building blocks of leadership.



Human Resources Consulting

Our HR consulting services include a variety of solutions designed to support your team, improve hiring and onboarding, and increase employee engagement.


Team Solutions

A key indicator of successful organizations is directly connected to how healthy the team is and how well they work together. Bring the team together with our seasoned facilitator and...


Operations/Lean Consulting

Sometimes as you pursue operational excellence, an outside perspective is helpful. The Frontline Training Solutions team can be that extra help for your team. Our team of team of seasoned...

Why Work with Frontline Training Solutions?

Transform your Workplace: Emotional intelligence, the ability to have courageous conversations, healthy ways of navigating workplace conflict—all of these skills are necessary for organizations to succeed, especially in a retail or hospitality setting. Learn how to create a safe space for your team to work through challenges together instead of pitting individuals against each other. A team built on trust, safety, and respect can overcome any obstacle.

Become an Employer of Choice: These days, employees have more choices than ever. Rising wages, creative new benefit offerings, and the rise of remote work, are making employers think differently about how they attract and retain employees. Through a mix of training, consulting, and other solutions we can come alongside your team to help you become an employer of choice in your market!

Improve Hiring and Retention: Say goodbye to high turnover and hello to happier, healthier employees. Our team at Frontline Training Solutions consists of experts in employee engagement and retention. Our partner companies, Express Employment Professionals and Specialized Recruiting Group, can also help you recruit and hire qualified candidates.

Grow your Leaders: Every company has leaders, regardless of what their position, title, or salary is. Frontline Training Solutions can help you identify the emerging leaders on your team and develop them into intentional contributors to your company’s growth.

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Get Started Today

Ready to transform your retail or hospitality business? Sign up for a training, or reach out to our team to request one of our workforce solutions for your team today.

The Vanishing Workforce 2022 - Free Webinar Recording

Enjoy this webinar exploring The Vanishing Workforce through the lens of everything we’ve learned so far in 2022 and looking forward to where we are headed. There are currently a record number of over 11.5 million job openings across the United States. Businesses of all types are struggling to attract and retain employees in what seems like a true war for talent.

Frequently Asked Questions (FAQ)

In addition to any technical knowledge necessary for a specific position, everyone working in a retail or hospitality role benefits from emotional intelligence, communication, and leadership skills. Others might also need project management or customer service training. Supervisors and leaders often require leadership development, operational management, and coaching training to effectively lead their teams to success.