The Cost of Bad Leadership — And What to Do About It

Jimmy A. Nelson, Ph.D., CPTD, SHRM-SCP  joined the Frontline team in 2024 as the Director of Leadership & Organizational Development. He was born and raised in Hot Springs, Arkansas and achieved his Bachelors degree in Biology & Chemistry, a Masters Degree in HR Organizational Development & Training, and a Ph.D. in Industrial Organizational Psychology, and has been a professional Learning & Organizational Development consultant for over 25 years. He achieved his CPTD (Certified Professional in Talent Development) from the Association of Talent Development in 2010, and his SHRM-SCP (Senior Certified Professional) in 2020.  Jimmy is a “retired” Dale Carnegie® instructor and is a certified Franklin Covey® Instructor.  He holds accreditations in D.i.S.C., DDI, Myers-Briggs, Hogan, and other assessments.  He is a recognized expert in conflict resolution and advanced teambuilding skills. He has taught courses in 40 of the 50 states, and internationally in China, Hong Kong, England, Taiwan, and Singapore. Jimmy lives in Grand Rapids, Michigan with his wife Deborah and their two Olde English Pocket Beagles – Daniel & Clark.  They have three grown children and a beautiful grandchild – Melanie – who lives in Fort Lauderdale, Florida.  In his personal life, he enjoys hiking, kayaking, ice fishing, hunting, Geocaching, traveling abroad, and love woodworking, remodeling his last 5 houses.

Ryan Williams serves as the Leadership & Team Development Manager at Frontline Training Solutions. He is a certified Everything DiSC facilitator and has his master’s in organizational leadership from Cornerstone University. Ryan brings a wide variety of cross-cultural leadership experience, having worked previously in Hong Kong and with Native American populations in Alaska. Most recently, Ryan has worked in higher education, developing and implementing training curriculum and programs across the organization. Ryan’s passion and focus is for everyone to love the place they work. People who love their workplace, work harder and perform better. He brings a unique perspective in helping organizations evaluate their organizational culture, understand cross-cultural dynamics, and implement strategies to create better leaders